Child and family friendly airport

Passenger services for persons over 65 years of age

Luggage service

Charging stations

Means of transport

Child- and Family-Friendly Airport

Travelling through the child- and family-friendly Istanbul Airport is hassle-free — and fun.

As part of our “Child- and Family-Friendly Airport” concept, we celebrate National Sovereignty and Children’s Day every year on April 23 with special enthusiasm. Last year, we released our video “Now is the Time for Children to Fly” with the aim of making the travel experience for families with children even more enjoyable. In the sequel “The Children Fly The Nest”, you’ll see children and parents switch roles: children find their way around the terminal so confidently that they can even accompany and guide their parents. We hope you never lose your inner child. http://travelassistant24.com

Family First Parking Spaces

Parking spaces close to entrances and elevators in the car parks are reserved for families with children.

Location:
1) Green Car Park P3
2) Green Car Park P5
3) Red Car Park P3
4) Red Car Park P5

Map

 

Family First Security Checkpoints

Families with children aged 0–5 can use the designated checkpoints in the security screening areas.

Location:
1) Departures level – Entrance 1
2) Departures area – Domestic terminal security checkpoint – Map
3) Departures area – International terminal – Passport control – Map

 

Baby Care Rooms

Guests who would like to breastfeed their babies or change diapers can use our baby care rooms. These are equipped with nursing chairs and changing tables.

Location:
1) Departures level – Landside – in front of the International Pharmacy
2) Arrivals level – Landside – behind the Tourism Offices
3) Arrivals area – International terminal – Transfer area
4) Departures level – International terminal – after passport control – CE gates corridor – next to the Duty Free area
5) Departures hall – International terminal – after passport control – Pier A – inside the children’s play area
6) Departures level – International terminal – after passport control – B gates – inside the children’s play area
7) Departures level – International terminal – after passport control – D gates – inside the children’s play area
8) Departures level – International terminal – after passport control – F gates – inside the children’s play area
9) Departures level – Domestic terminal – after security screening – G gates – inside the children’s play area

 

Family Rooms

Family rooms, large enough for families with children and equipped with changing tables, are available in every restroom area.

 

 

Children’s Playgrounds

For departing passengers, themed children’s playgrounds are available around each gate area — free of charge.

Location:
1) Departures level – International terminal – after passport control – Pier A – in front of Gate A6
2) Departures area – International terminal – after passport control – B gates – in front of Gate B3
3) Departures area – International terminal – after passport control – D gates – next to Gate D2
4) Departures area – International terminal – after passport control – F gates – next to Gate F7
5) Departures area – International terminal – after passport control – G gates – next to Gate G6

Map

 

Strollers

Guests who check their strollers into the aircraft cargo hold can use available strollers from passport control to the gates. Arriving passengers can use available strollers from the gates to baggage claim.

Map

Children’s Train

Families with children can enjoy a short tour free of charge on the “İGA Children’s Train”. The train consists of 4 wagons, with seating for 2 people in each wagon. It operates in the departures gates area of the domestic terminal.

For safety reasons, seat belts must be worn; the train is also disinfected after each use.

Map

 

Buggy

Families with children aged 0–2 can use our buggy vehicles free of charge. They follow designated routes within the terminal.

Shops with products for children

 

At Istanbul Airport, you’ll find local and international brands that meet the needs of all guests — including a wide range of clothing and toy options for children.

  • Here are some shops for our little guests:
  • Boyner – Children’s clothing
  • D&R – Toys
  • Mavi – Children’s clothing
  • Sunglass Hut – Kids’ eyewear
  • LCW – Children’s clothing
  • USPA Kids – Children’s clothing

Map

Restaurants with kids’ menus

Here are some restaurants offering options for children:

  • Popeyes – Kids sandwich, kids drumstick meal, kids pieces meal, fruit juice
  • Burger King – Kids hamburger, kids cheeseburger, kids chicken burger, kids chicken tenders
  • Gloria Jeans – Chocoberry Latte, Mini Chino, Baby Chino
  • Mvnch – HIPP starter milk
  • Çay Saati – HIPP baby food
  • Enva – HIPP baby food

Map

Unaccompanied minor passengers

Passenger Services for Guests Aged 65+

65+ Passengers 

 

Flight Information Displays

Details about check-in counters can be viewed on the flight information displays before passport control. After passport control, the displays show flight times — and also the walking distance to each gate.

 

65+ Passengers 

 

Information Desks

Orange information desks are available at 10 different locations throughout the terminal. These desks provide language translation devices and an induction loop system for hearing aid users.

Map

65+ Passengers 

 

Digital Information Kiosk

The orange digital information kiosks (with two screens) can read your ticket and provide live audio/video assistance. You can search for locations, plan your route, and find out which gate you need to go to.

Map

 

65+ Assistance Staff

Assistance staff — identified by their yellow vests — are available throughout the terminal to support guests aged 65+.

Call Center

Phone: +90 444 1 442 (Phone and WhatsApp)

Email: customercare@igairport.aero

Map

65+ Passengers 

Assistance Services

Assistance services are provided by the airline from which the ticket was purchased. You can book this service when purchasing your ticket or request it no later than 48 hours before your flight.

 

65+ Passengers 

On the day of travel, assistance may be provided within 15 minutes by using the special phones near the entrance. While you wait, you can use the benches between the entrance doors. Without prior booking (at least 48 hours in advance), the waiting time may be up to 45 minutes depending on demand.

TRANSPORT

65+ Passengers 

 

Taxi

IETT

All IETT vehicles are accessible. Click here for more information about IETT schedules.

 

65+ Passengers 

 

HAVAIST

Guests traveling by wheelchair can use the minibuses provided by Havaist. Passengers traveling from the city center to the airport must submit their request at least 6 hours in advance via HAVAIST communication channels. For trips to the city center, wheelchair users should submit their requests via the dedicated Havaist communication channels. Havaist counters are located on the transportation level of the airport; alternatively, you can visit one of our information points at least 1 hour before departure.

Contact

Email: info@hava.ist
Call center: 0850 888 33 34
HAVAIST schedules: Click here

 

TERMINAL SERVICES

65+ Passengers 

 

Wheelchair Service (for accompanying persons)

Guests with reduced mobility who arrive at the airport to pick up or drop off passengers can request a wheelchair free of charge before passport control.

Map

65+ Passengers 

 

Accessible Restrooms

Accessible restrooms are available in the terminal and in the parking areas. They feature Braille signage, an audio vacant/occupied warning, motion sensors, and outward-opening doors in each restroom area.

 

65+ Passengers 

 

Adult Changing Facilities

Our airport provides adult changing cabins with adjustable beds for guests who need this service.

Where can I find them?

  • Departures area – before passport control: Restroom area next to the iGA Terminal Lost & Found Office
  • International departures: First restroom area to the west after passport control
  • Domestic departures: G3 restroom in the gates area
  • International arrivals: Baggage claim hall, opposite baggage belt 8A
  • Domestic arrivals: Baggage claim area, opposite baggage belt 5A

 

65+ Passengers 

 

Special Passenger Service Point

Guests with special needs can rest at the special passenger service points located at the B and M check-in islands in the check-in area. Facilities are also available for charging electric wheelchairs and for removing/adjusting prosthetics more comfortably.

Map

65+ Passengers 

 

Rest Areas

Guests can rest in nap-zone seats at many points throughout the terminal.

 

HEALTH SERVICES

Şafak Medical Center

Şafak Medical Center provides 24/7 medical services at the airport and offers special discounts for guests aged 65+.

Pharmacy

There are three pharmacies on the departures level. Guests aged 65+ are offered a free blood pressure measurement. Guests who need medication after passport control can request a free medication delivery service via the nearest information desk.

PRIVILEGED SERVICES

65+ Passengers 

 

Fast Track

Fast Track lanes are available in the security and passport areas and are offered free of charge to guests aged 65+.

 

65+ Passengers 

 

Buggy

Guests aged 65+ as well as families with children aged 0–2 can use our buggy vehicles free of charge.

Where can I find the buggy stops?

  • International departures: Opposite Gate C1
  • International departures: Opposite Gate E1
  • International departures: Opposite Gate D1
  • Domestic departures: Entrance of the G zone in the gates area
  • International arrivals: Piers/Gates A5, B5–B7, Zone D9–D11
  • Domestic arrivals: Gate G5 zone

Map

65+ Passengers 

 

Meet-and-Greet Special

With a Meet-and-Greet Special reservation via igapass.com or our call center, trained staff will accompany you throughout your journey and you can benefit from iGA Premium Services. This Meet-and-Greet service is offered with a 35% discount for guests aged 65+.

Sleeping Capsule

Special sleeping cabins located in front of the D gates (after international passport control) offer a 25% discount for guests aged 65+.

 

DEMENTIA-FRIENDLY AIRPORT

65+ Passengers 

 

Very Special Guest Room

Guests with dementia, cerebral palsy, autism, or Down syndrome who have received a Very Special Guest Card by applying via istairport.com can spend quiet time in the Very Special Guest rooms located in the gate areas and can use iGA buggy vehicles free of charge with one companion.

Application / Details

Map

65+ Passengers 

 

Sunflower Lanyard

Guests with “hidden” conditions such as dementia, autism, or anxiety disorders — and anyone who may need additional support — can pick up a free sunflower lanyard from our information desks, so our staff can more easily recognize and assist them.

Baggage Services

Baggage Services

Pick-up and drop-off points for baggage trolleys are available at 65 locations throughout Istanbul Airport. Baggage trolleys can be used with a deposit. Please keep your receipt to get your deposit back.

Map

Service Areas

B Level

  • Domestic – Arrivals – Baggage Claim (D Level)
  • International – Arrivals – Baggage Claim (D Level)
  • Arrivals level – outside the terminal (D Level)
  • International – after security screening – Departures area (F Pier / Pier B / Pier A / D Pier)
  • Departures level – outer entrance (F Level)
  • Departures level – before security screening (F Level)
  • International – Departures level – after passport control (F Level)
  • Car park (P5 level)

Shopping carts: 1,000

Trolleys: 3,500

Baggage Wrapping Service

With the iGA baggage wrapping service, your luggage is better protected: it helps prevent scratches, breakage, and other damage to your baggage.

  • Services you can use:
  • Baggage wrapping
  • Package purchase
  • Mix wrapping (wrapping the package)
  • Bubble wrap
  • Purchase of a luggage cover

Charging Stations

Charging Stations

Charging stations are located around the check-in waiting areas and also near many seating areas around the gates.

According to data from the International Energy Agency, around 860 million people had no access to electricity in 2018. A large share of those who gained access to electricity in recent years live in Asia. In parts of Sub-Saharan Africa, many people still do not have reliable access to electricity and are forced to use expensive fuels to meet basic needs after sunset.

Map

Eco-Bike / Kinetic Energy

Eco-Bike: Kinetic Energy

One practical way to generate energy is through kinetic power produced by bicycles. When the rider pedals, energy is generated and drives a connected gearbox.

Remember:

As you pedal on this Eco-Bike for a healthier life, please also remember how important “energy” is for humanity.

Map

How can you benefit?

If you pedal for 10 minutes, you can receive special discounts in Duty Free and food & beverage areas.

Also — for a healthier life:

Pedaling for 10 minutes burns around 100 calories and supports your health. If 1,000 people pedal for just 10 minutes, enough electricity can be produced to power 5 households for one month.

WARNING!

If you have any of the health conditions listed below, please do not use the bicycle:

1. Severe back and neck problems
2. Hip, knee, or ankle problems
3. Severe shoulder problems
4. History of heart attack
5. Heart failure
6. Cardiac arrhythmias
7. Heart valve diseases
8. Coronary stent / bypass surgery
9. Epilepsy
10. Blood pressure disorders
11. Congenital heart disease
12. Chronic lung disease (COPD and/or asthma)

Bicycle – Quick Guide

  • Please take a seat on the bicycle.
  • Connect your phone to the USB port. If your phone supports wireless charging, place it in the wireless charging area.
  • Start pedaling and continue for about 10 minutes.
  • If you stop pedaling, the system restarts.
  • While pedaling, the LED lights illuminate one by one and move upward.
  • When it reaches the top, a ticket is issued.
  • The ticket is dispensed from the slot under the seat.
  • Please keep the ticket to receive discounts at the designated locations.

Transportation

Taxi

Taxi service at Istanbul Airport is available 24/7. There are three taxi types: black taxis (Type “E”), blue taxis (Type “D”), and orange taxis (Type “C”).

Passengers can use taxis at the main taxi stands located at the passenger exit doors of the Plaza area (domestic and international flights), as well as on the departures level (2nd floor).

Taxis affiliated with the Istanbul Airport Taxi Drivers’ Cooperative operate according to the taximeter tariff regulated by UKOME.

To meet demand for vehicles with larger trunks, higher passenger capacity (8+1), more legroom, and premium features, UKOME has defined separate tariffs for upper-segment taxis in turquoise and black. Therefore, turquoise taxi fares are 15% higher than orange taxi fares, and black luxury taxi fares are 70% higher than orange taxi fares.

  • The listed tariffs apply 24/7 (day and night operation). No additional fees may be charged beyond those included in the tariff.
  • All bridge tolls, bus terminal exit fees, and highway tolls are paid by the customer.
  • If the passenger requests use of the Eurasia Tunnel when crossing between the European and Anatolian sides of the city, they also pay the return toll for the taxi’s trip back to the Anatolian side (15 July Martyrs Bridge or Fatih Sultan Mehmet Bridge), in addition to the Eurasia Tunnel toll.

HAVAIST

Transportation between the airport and the city center is provided via 10 HAVAIST routes. The bus frequency is continuously adjusted according to flight numbers and passenger density.

IETT

Transportation between the airport and the city center is provided via 6 IETT lines. The bus frequency is continuously adjusted according to flight numbers and passenger density.

IETT buses operating at the airport are accessible for wheelchair users.