444 51 56
We want to make your departure as easy as possible; so here are some preparation tips that will make your time at our airport even more comfortable:
You can drop off passengers on the departure levels of all terminals. Due to security restrictions, you are not to leave your vehicle and you are not to stop for more than 2 minutes at such zones.
You can also make use of the parking facilities offered by our Terminal and accompany your family and friends to the terminal. Moreover, our restaurants and shops are there to offer you a nice time.
Our drop-off points for our disabled passengers, on the other hand, are marked clearly.
Check-in area is on the ground floor of our airport.
You can find your check-in desk by looking for your flight number on the flight monitors.
It is recommended to check in at least 2-3 hours prior to your flight’s departure.
Click here to find out from which terminal your airline operates.
Luggage & security information
Fraport TAV Antalya Airport always serves abiding NCASR (National Civil Aviation Security Regulation), ECAC (European Civil Aviation Conference) and ICAO (International Civil Aviation Organization) regulations, representing national and international legislation, in order to ensure passenger security at our Airport.
For this reason, in order to ensure Terminal Security and Flight Security, please find in this link the “List of Prohibited Items” that people are not allowed to have on them at the Terminals and in their Cabin Baggage (Hand Baggage) considering the national and international legislation; we would like to advise you that they will be confiscated if they are found at Security Check Points and that “Hand Baggage” and “Checked Baggage” are prepared accordingly.
Please read the regulations on checked baggage before arriving at the airport.
Remember that you can contribute to safety and security throughout your stay at our airport.
We recommend you to read information on self-security check.
Citizens of the Republic of Turkey are charged a departure fee of TRY 50 while leaving the country.
There is no need to get a departure fee stamp for the following people:
• People who have a residence permit abroad as of the date of exit,
• People who depart with an identification document issued by the Turkish Republic of Northern Cyprus,
• Children aged below 7,
• People who depart with safe-conduct pass (Pasavan) and similar documents
• Staff of road, air, sea and rail mass transport and cargo vehicles traveling for commercial purposes.
• From the date of 01.01.2020, there will be no collection of Abroad Exit Fees by other banks other than state banks. You can make your payments online through the interactive tax office "https://ivd.gib.gov.tr" web and mobile applications.
Have you lost something at the airport? The Lost & Found Office of Fraport TAV Antalya Airport will be happy to assist you in finding your missing belongings.
If you think that you left your item in front of any terminal, at car park, check-in area, gate area or terminal entry points (excluding in-flight), please contact Lost & Found Office at the Terminal.
If you forgot or lost your belongings in-flight or at the baggage reclaim carousel found in the baggage reclaim area, if your baggage turns out to be damaged or to have missing items, then please contact the Lost and Found Office of the Ground Services company that provides services to your airline company.
Click here to find out which ground service company is serving the airline company.
Procedures and restrictions for travelling with pets differ depending on the airline. Therefore, it is recommended that you request information from your airline company about restrictions and necessary documentation if you are planning to travel with your pet.
Has your flight been cancelled or seriously delayed?
It is the responsibility of the airlines to provide information in such cases of inconvenience. They are required by law to inform you of your rights and to explain how and where you can lodge a complaint.
Please ask for information at the airline’s or tour operator’s desk, especially with regards to compensation and assistance.
Please click here to read the Turkish regulations on air passenger rights:
http://web.shgm.gov.tr/doc4/shy-passenger.pdf
http://web.shgm.gov.tr/doc4/shy-yolcu.pdf
For information on the air passenger rights in the European Union please check information provided by the European Comission:
http://ec.europa.eu/transport/passenger-rights/en/03-air.html
http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf
To obtain information by phone:
Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00
Departing passengers have to present a valid passport or identity card at the passport check desk. The presented document should not expire before the return journey. Note that some destinations require a passport validity of 6 months to enter their country.
For further assistance, contact Meeting Point Turkiye.
Are you travelling with your whole family?
Both our airport and the airlines offer many services to make your trip as easy as possible.
At our airport, children are always welcomed. We have a children’s playground at Terminal 1 and Terminal 2 and all terminals are equipped with convenient baby changing rooms.
Please click here to find these facilities on our terminal map.
We would like to state that there are many activities for the children at our airport. Many of our shops offer colorful toys and some restaurants serve special meals for our little guests.
Will your child travel alone?
The airlines are liable to take care of the children traveling unaccompanied. Airlines guide your child and ensure his/her safety throughout the entire journey. Our departing underage passengers are accompanied from check-in desk to the aircraft; while our arriving underage passengers are delivered to their families at the exit. For more information, contact the airlines.
Our terminals are characterized by the open gate concept, which means that we have centralized the security controls. After passing the security check, our passengers reach the gate area that offers several snack locations and duty-free stores. See terminal map.
All gates are close by; therefore, it does not take more than 5 minutes to go to your gate from any shop and restaurant. The monitors will help you to find your gate easily. So, after security control, you can relax and enjoy our shopping and food and beverage offers presented in a unique design.
Passengers should check the validity of their travel documents and whether or not they need an entry visa for Turkey in advance. Passports must be valid at least until the end of stay.
In order to facilitate visa procedures for citizens of the countries subject to visa regulations, there are visa desks in the arrival hall before passport check. Please click here to see our arrival hall.
Please visit the website of the Ministry of Foreign Affairs of the Republic of Turkey for more information about visa procedures and fees for various countries:
Passengers reach the baggage reclaim area hall after passport check. Free baggage trolleys are available here.
Airlines and their ground-handling companies are responsible for baggage handling and delivery at Fraport TAV Antalya Airport. For further assistance, please contact the appropriate airline/ground handler.
After passport check and baggage reclaim, passengers must pass through customs. If they have nothing to declare, they can use the green zone without any further inspection.
Passengers, who have goods subject to customs procedures, must go though the red customs point. The customs officers will assist as necessary for declaration of goods.
Duty-free products that are not allowed to go through customs, prohibited or restricted articles should be declared (weapons, ammunition, narcotics or protected animal species).
Please click the following link for information about customs procedures and clauses provided for passengers in the Customs Law no. 4458:
Has your flight been cancelled or seriously delayed?
It is the responsibility of the airlines to provide information in such cases of inconvenience. They are required by law to inform you of your rights and to explain how and where you can lodge a complaint.
Please ask for information at the airline’s or tour operator’s desk, especially with regards to compensation and assistance.
Please click here to read the Turkish regulations on air passenger rights:
http://web.shgm.gov.tr/doc4/shy-passenger.pdf
http://web.shgm.gov.tr/doc4/shy-yolcu.pdf
For information on the air passenger rights in the European Union please check information provided by the European Comission:
http://ec.europa.eu/transport/passenger-rights/en/03-air.html
http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf
To obtain information by phone:
Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00
Are you travelling with your whole family?
Both our airport and the airlines offer many services to make your trip as easy as possible.
At our airport, children are always welcomed. We have a children’s playground at Terminal 1 and Terminal 2 and all terminals are equipped with convenient baby changing rooms.
Please click here to find these facilities on our terminal map.
We would like to state that there are many activities for the children at our airport. Many of our shops offer colorful toys and some restaurants serve special meals for our little guests.
Will your child travel alone?
The airlines are liable to take care of the children traveling unaccompanied. Airlines guide your child and ensure his/her safety throughout the entire journey. Our departing underage passengers are accompanied from check-in desk to the aircraft; while our arriving underage passengers are delivered to their families at the exit. For more information, contact the airlines.
All our terminals are equipped with several flight monitors that provide detailed flight information.
If you enter our terminals at the departure area, you will see the monitors that indicate the flight details. In the gate area, the monitors show the actual gate of the flights. The flight monitors in the arrival area indicate the actual arrival time of every flight as well as the corresponding baggage reclaim carousel number for arriving passengers.
Please see our mapto find the locations of the monitors.
There are information desks in each of the arrival and departure halls in our 3 terminals. The personnel at the information desks speak Turkish, English, German and Russian. Fraport TAV Antalya Airport personnel will be happy to answer all your questions.
Please see our map to learn the locations of the desks.
In high season, special terminal guides help our passengers to make their stay more comfortable.
A Passenger Information Kiosk is located at each Terminal 1 and Terminal 2 gate areas. Video calls can be made and necessary information regarding your flights can be received from information personnel thru these kiosks.
We hope you will enjoy being at an easily-accessible airport with our staff, who will take care of your special needs.
Vehicles of persons with disabilities and veterans (including First degree relatives of veterans) will benefit from free parking provided that they show the relative documents. 1rst degree relatives of martyr’s will also benefit from this free parking service regardless of usage time.
Both our airport and the airlines offer many services to make your trip as easy as possible.
At our airport, children are always welcomed. We have a children’s playground at Terminal 1 and Terminal 2 and all terminals are equipped with convenient baby changing rooms.
Please click here to find these facilities on our terminal map.
We would like to state that there are many activities for the children at our airport. Many of our shops offer colorful toys and some restaurants serve special meals for our little guests.
The airlines are liable to take care of the children traveling unaccompanied. Airlines guide your child and ensure his/her safety throughout the entire journey. Our departing underage passengers are accompanied from check-in desk to the aircraft; while our arriving underage passengers are delivered to their families at the exit. For more information, contact the airlines.
Baggage trolleys are available inside and outside the terminals. They are located in our departure and arrival halls as well as in the parking lot area. You can locate them on the map.
Baggage wrapping service is provided 24 hours a day for a fee at the departure halls of Terminal 1 and Terminal 2 by an external provider.
Moreover, if you depart from Terminal 1 or from our Domestic Terminal, you can leave your baggage in the luggage locker, which is located in the arrival hall of the domestic terminal. You can locate it on the map.
Fraport TAV Antalya Airport provides 24-hour emergency and general healthcare services in cooperation with MMS Clinics, an affiliate of Anadolu Hospital. The Clinic is well equipped for most medical situations, and is capable of handling any case of emergency. There are also defibrillators available in case of emergency.
An ambulance with emergency equipment is on call at all times. The medical team consists of qualified doctors, nurses, paramedics and ambulance drivers, who are particularly trained to deal with emergencies.
If necessary, the medical services team can work in cooperation with other domestic and foreign healthcare institutions in the city.
You can locate the medical services and defibrillators on the map.
Our airport offers 4 mosques that can be visited by all the passengers and that are always ready for use.
You can locate the prayer rooms in the floor plans.
It is forbidden to smoke at International Terminal 1, International Terminal 2 and Domestic Terminal. However, Terminal 1, Domestic Terminal and Terminal 2 offer an outside smoking terrace after security check, which can be found in very few airports worldwide. It welcomes you with a unique view of the apron and runway. As the smoking terrace is integrated with the gate area, you can easily access shopping facilities and food and beverage points.
You can find it in the floor plans.
Wi-Fi connection is available at the arrival and departure halls of our Terminal. Internet service is provided through DorukNet.
Internet access is free at our CIP Terminals.
Travelers who are not resident in Turkey can claim a tax refund for many goods purchased in the country.
Please follow these 3 steps for tax refund:
For Global Blue Tax Refund: http://www.globalblue.com/tax-free-shopping/turkey/
Akbank offers 24-hour banking services at our airport. Also currency exchange service is provided.
The bank is located in both arrival and departure floors of Terminal 1 and 2 as well as in the arrival hall of the Domestic Terminal.
Each of our terminals is equipped with various ATMs.
You can find the bank and ATMs in the Floor Plan.
You can find the ATMs of the following banks at our airport:
Most ATMs accept all general credit cards, such as Visa, Mastercard, Maestro, Cirrus, Plus and American Express.
Global Exchange
Global Exchange gives foreign exchange service for 7 days 24 hours in our airport. The firm operates in 4 offices totally; 2 in the Baggage Claim Hall in Terminal 1 International Arrivals (next to Duty Free) and another 2 in the Baggage Claim Hall in Terminal 2 International Arrivals (next to Duty Free). http://www.globalexchange.com.tr/
Travelex Döviz Ticaret Yetkili Müessese A.Ş.
In order to provide an uninterrupted service to our passengers, all our stores in Antalya Airport are open 24/7. That means you are most welcome to pass by one of our stores before your flight or before leaving the Airport and purchase the currencies you need, no matter what time or day. Travelex has 3 Exchange stores in Antalya Airport. You can find them in
Store 1 : Terminal 1 International Arrival Terminal, After Baggage Hall.
Store 2: Terminal 1 International Departure Terminal, After Passport Control.
Store 3: Terminal 2 International Arrival Terminal, After Baggage Hall.
https://www.travelex.com.tr/magazalar/antalya-havalimanı
Our airport offers 2 pharmacies located in International Terminal 1 and International Terminal 2. Our pharmacies provide a wide range of medication and wellness products.
You can find the pharmacies in the terminal map.
CIP Services
Would you like to move your airport experience to the next level with our CIP services which provides you highly privilege and priority? Our attentive and hospitable team is at your disposal on 24/7 basis with below services..
Reservation and for more information;
Please contact us via email at mptexcursion@meetingpointturkey.com or by phone at 444 51 56 (24/7 available)
CIP Lounge
We ensure your comfort and pleasure at our CIP lounges located at departure hall of Domestic / International terminals, within various refreshments, free wifi service and plenty of other facilities for you to have a memorable pre-flight experience. Leave the airport stress behind and enjoy the comfort and flavour before the flight.
Price;
Per person 60 € (Int’l departure)
250 ₺ (Domestic departure)
Reservation and for more information;
Please contact us via email mptexcursion@meetingpointturkey.com or by phone at 444 51 56 (24/7 available)
MEET & ASSIST SERVICE
Meet & Assist Service
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MEET & ASSIST SERVICE
Do not worry to catch the flight! Enjoy the end of your vacation with no loss of time. Our smiling CIP team will help you through all procedures before the flight. Privileged terminal entrance and check-in counters, privilege passport control and security check; all will be completed within a matter of minutes. In the end crown your travel experience with our delicious treats offered at our CIP Lounge.
Service process;
Price;
Per person 100 € (only departure)
Reservation and for more information;
Please contact us via email mptexcursion@meetingpointturkey.com or by phone at 444 51 56 (24/7 available)