Child and family friendly airport

Passenger services for persons over 65 years of age

Luggage service

Charging stations

Means of transport

Child and family friendly airport

​​​Travelling at the kid- and family-friendly İstanbul Airport is easy and fun.

​​As part of our "Child and Family Friendly Airport" concept, we celebrate our National Sovereignty and Children's Day on April 23rd with greater enthusiasm every year. Last year we went public with our video Now is the Time for Children to Fly. where we have transformed the travel experiences of families with children into a more comfortable and enjoyable experience. This year, in the sequel to The Children Fly The Nest video, you'll see the kids switch roles with their parents and navigate our terminal well enough to guide their parents. We hope you never lose that inner childhttp://travelassistant24.com.

Family First parking

For our families with children, parking spaces have been reserved near the entrances and elevators in the parking garages.

Location:
1) Green parking garage P3
2) Green car park P5​
3) Red parking lot P3​
4) ​Red parking lot P5

Map

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Family First Security Check Points

Families with children aged 0-5 years can use the assigned checkpoints in the security control areas.

Location:
1) Departure Level 1. Entrance
2) Departure Area, Domestic Terminal Security Checkpoint - Map
3) Departures Area, International Terminal, Passport Control - Map

 

Baby care rooms

Our guests who wish to breastfeed their babies at our airport and change diapers can use our baby care rooms. Infant care rooms have nursing chairs and changing tables.

Location:
1) Departures level, landside, in front of the International Pharmacy
2) Arrivals level, land side, behind the tourist offices
3) Arrivals Area, International Terminal, Transfer Area,
4) Departures Level, International Terminal, after Passport Control, CE Gates Corridor, next to Duty Free area
5) Departure Hall, International Terminal, after Passport Control, a boarding gate, in the children's playground
6) Departures Level, International Terminal, after Passport Control, B Gates, in the children's playground
7) Departures Level, International Terminal, After Passport Check, D Flight Gates Port, inside the children's playground
8) Departures Level, International Terminal, after Passport Control, F Gates, in the children's playground
9) Departure Level, Domestic Terminal, after security check, G gate port, inside the children's playground

 

Family room

Family rooms, large enough for families with children and equipped with changing tables, are available in each toilet area.

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Children's playgrounds

For departing passengers there are children's playgrounds around each gate area, which are designed according to different themes and are offered free of charge.

Location:
1) Departures Level, International Terminal, after Passport Control, Gate A, before Gate A6
2) Departures Area, International Terminal, after Passport Control, Gates B, before Gate B3
3) Departures Area, International Terminal, after Passport Control, Gates D, next to Gate D2
4) Departures Area, International Terminal, after Passport Control, Gates F, next to Gate F7
5) Departures Area, International Terminal, after Passport Control, Gates G, next to Gate G6

​Map

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Stroller

Our guests checking their strollers in the aircraft hold may use available strollers from Immigration to the boarding gates; while our arriving passengers can use the available strollers from the boarding gates to the baggage claim areas.

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Children's train

Our families with children can enjoy a pleasant tour on "İGA Children's Train" for free, which consists of 4 carriages and only accommodates 2 people, 2 people in each carriage, in the departure gate area of Domestic Terminal.

As part of our safety measures, seat belts are compulsory on the trains and the trains are disinfected after each use.

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Buggy

Our families with children between 0 and 2 years old can use our buggy vehicles for free, following the routes set in our terminal.

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​Shops with products for children​

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At Istanbul Airport, where we have local and foreign brands to meet the needs of all our guests, there are various clothing and toy options for our little guests.

  • Here are the shops for our little guests:
  • Boyner - Children's clothing
  • D&R - Toys
  • Mavi - children's clothing
  • Sunglass hut - children's glasses
  • LCW - Children's clothing
  • USPA Kids - Children's clothing

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Restaurants with children's menus

Here are our restaurants with products for our little guests:

  • Popeyes - Kid Sandwich, Kid Leg Meal, Kid Meal, Fruit Juice
  • Burger King - Kids Hamburgers, Kids Cheeseburgers, Kids Chickenburgers, Kids Chicken Tenders
  • Gloria Jeans - Chocoberry Latte, mini chinos, baby chinos
  • Mvnch – HIPP starter milk
  • Çay Saati HIPP baby food
  • Enva-HIPP infant formula

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Unaccompanied minor passengers

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Passenger services for persons over 65 years of age

65+ Passagiere 

 

Flight information displays

Details of the check-in desks can be viewed on the flight information screens before Immigration and flight times can be viewed on the flight information screens after Immigration. The walking distance to each gate is shown on the Flight Information Displays.

 

65+ Passagiere 

 

Information desk

Orange information desks are available at 10 different locations throughout the airport terminal. Speech translation equipment and an inductive loop system for hearing aid wearers are available at these counters.

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65+ Passagiere 

 

Digital information booth

Accessible via two screens, the orange digital information kiosks will read your ticket and provide live audio and video advice to help you search for a location, plan your route and figure out which gate to go to.

Map

 

65+ Assistant staff

Assistance staff, identified by their yellow vests, are available throughout the terminal to assist our guests aged 65+.

Call center

Telephone number: +90 444 1 442 (phone and WhatsApp)

E-Mail: customercare@igairport.aero

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65+ Passagiere 

Auxiliary services

Assistance services at our airport are provided by the airlines where the ticket was purchased. This service can be booked when purchasing your ticket or you can book at least 48 hours before your flight.

 

65+ Passagiere 

On the day of your flight, the assistance service can be made available to you within 15 minutes simply by using the dedicated phones in front of the entrance. You are welcome to use the benches between the front doors while you wait for the emergency services to arrive. Our guests may have to wait up to 45 minutes for requested assistance at the airport if they do not reserve 48 hours in advance.

TRANSPORT

65+ Passagiere 

 

Taxi

IETT

All IETT vehicles are accessible. Click here for more information on IETT timetables.

 

65+ Passagiere 

 

HAVAIST

Guests wishing to travel with a wheelchair may use the midibuses provided by Havaist. Passengers traveling from the city center to the airport must make their request at least 6 hours in advance through the HAVAİST communication channels. For trips to the city center, guests with wheelchairs should submit their requests through the dedicated Havaist communication channels. Havaist counters are located on the airport's transportation level, or you can visit one of our information points at least 1 hour prior to travel.

Contact us

Email: info@hava.ist
Call centre: 0850 888 33 34
Click here for HAVAİST timetables.

 

TERMINAL SERVICES

65+ Passagiere 

 

Wheelchair service (for fellow travelers)

Guests with walking disabilities arriving at the airport to pick up or drop off passengers can request a wheelchair free of charge from the advisors in front of passport control.

Map

65+ Passagiere 

 

Accessible toilet

Disabled toilets are available in the terminal and car park and are equipped with Braille signs, an empty/full audible warning, a motion sensor and a door that opens outwards in each toilet area.

 

65+ Passagiere 

 

Adult changing room

Our airport offers adult changing rooms with adjustable beds for guests who require this service.

Where can I find them?

  • Before Passport Control in Departures: The toilet area found next to iGA Terminal Lost & Office
  • International Departures: The first restroom area west after Passport Control
  • Domestic Departures: G3 toilet in the boarding gate area
  • Arrivals for international flights: Baggage claim hall, opposite baggage carousel 8A
  • Domestic Arrivals: Baggage claim area, opposite the 5A baggage claim belt

 

65+ Passagiere 

 

Special service point for passengers

Guests with special needs can relax at the dedicated passenger service points at the B and M check-in islands in the check-in area. There are also facilities to charge their electric chairs or remove prostheses for more convenience.

Map

65+ Passagiere 

 

Rest points

Our guests can rest in the sleep zone seats at many Napzone points throughout the terminal.


HEALTH SERVICES

Şafak Medical Center

Şafak Health Center, which provides health services at our airport and offers special discounts for our over 65 guests, is available 24 hours a day.

Pharmacy

There are three pharmacies on the departures level of the airport. Free blood pressure measurement is offered to guests over 65 years of age. Guests who require medication after passport control can avail a free medication delivery service by contacting the nearest information desk.

PRIVILEGE SERVICES

65+ Passagiere 

 

Fast Track

Fast Tracks are located in the security and pass zones and are offered free of charge to our guests over 65.

 

65+ Passagiere 

 

Buggy

Guests over 65 and families with children between the ages of 0 and 2 can enjoy the benefits of our buggy vehicles, which travel a route from the buggy stops and are free of charge.

Where can I find the buggy stops?

  • International Departures: Opposite Gate C1
  • International Departures: Opposite Gate E1
  • International Departures: Opposite Gate D1
  • Domestic Departures: Entrance to the G zone of the boarding gates
  • International Arrivals: Gates A5, B5-B7, Zones D9-D11
  • Domestic Arrivals: Gate G5 Zone

Map

65+ Passagiere 

 

Meet and Greet Special

With a Meet & Greet Special reservation made through the igapass.com website or through our call center, you will be accompanied by trained staff throughout your journey and enjoy iGA Premium Services. This meet & greet service is discounted 35% for our 65+ guests.

Sleeping Capsule

Special Sleeper Cabins located in front of Gates D after International Passpoint have 25% discount for our 65+ guests.

DEMENTIA-FRIENDLY AIRPORT

65+ Passagiere 

 

Very special guest room

iGuests with Dementia, Cerebral Palsy, Autism and Down Syndrome who have obtained a Very Special Guest Card by applying on the istairport.com website can enjoy a quiet time in the Very Special Guest rooms in the boarding gate area and can use iGA buggy vehicles free of charge with an accompanying person.

https://www.istairport .com/en/passenger/airport-guide/iga-cares/circulation-areas/application-form
 

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65+ Passagiere 

 

Sunflower Lanyard

Guests with invisible medical conditions such as Dementia, Autism and Anxiety Disorders and those who may need additional support as well as a special welcome can pick up a complimentary sunflower lanyard at our information desks so that they are visible to our staff.

Luggage Service

​​​​Baggage Service  

Baggage trolley pickup and delivery points are located at 65 points within Istanbul Airport. Baggage trolleys can be used against a deposit. Keep your receipt to get the deposit back.

Map

Days of Service
B level

Domestic - Arrivals - Baggage claim
D level

International - Arrivals - Baggage claim
D level

Arrivals Level - Outside the terminal
D level

International - After Security - Departures Area
F Pier
Pier B
A pier
D Pier

Departure Level - Outside Entrance
F level

Departure Level – Pre-Security
F level

International - Departure Level - After Pasaport Control
F level

Parking Spot
P5 level

Cart: 1,000

Wagons: 3,500

 

Baggage Wrapping Service
Your luggage is safe with the iGA luggage wrapping service! You can easily prevent your luggage from being scratched, broken or damaged with this Istanbul Airport service.

Benefits you can get:

  • Luggage packing
  • package purchas
  • Mix wrapping (wrapping the package)
  • Bubble
  • Purchase a luggage cover

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Charging Stations

​​​​Ladestationen

 

Charging stations are located around the check-in waiting areas and also near the seating areas around the boarding gates.

According to data from the International Energy Agency, the number of people without access to electricity was 860 million in 2018. 80% of the 800 million people who gained access to electricity in 2010 were concentrated in Asia. Almost 600 million people in Kenya, Ethiopia and Rwanda still have no access to electricity in sub-Saharan Africa. People are forced to use expensive fuels to meet their basic needs after sunset.

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​​Ladestationen

 

One of the best solutions of the people who have been living like this since the 1950s is the generation of kinetic energy by bicycles. Here are the basics of how to do that; The pedaling movement of the rider on the bike generates energy, which sets a special gear system in motion.

Remember;

As you pedal on this eco bike for a healthy life, please remember how important the "energy" emergency is to humankind.

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How will you benefit?

If you pedal 10 minutes, you will receive special discounts in the free shop and in the food service areas.

Also for a healthier life:

If you pedal for 10 minutes, you will burn 100 calories and thus contribute to your health. So;

If 1000 people pedal just 10 minutes, enough electricity is produced to power 5 households for 1 month.

ATTENTION!

If you have any of the health conditions listed below, please do not ride a bike!

1. Severe back and neck problems
2. Hip, knee, ankle problems
3. Severe shoulder problems
4. History of heart attacks
5. Heart failure
6. Cardiac arrhythmias
7. Valvular heart disease
8. Coronary Stent/Bypass Operations
9. Epilepsy
10. Blood Pressure Disorders
11. Congenital heart defect
12. Chronic lung disease (COPD and/or asthma)

BICYCLE USER MANUAL

  • Please get on the bike.
  • Connect your phone to the USB port. If your phone has the wireless charging function, put it in the wireless charging area.
  • Start pedaling and don't stop for about 10 minutes.
  • When you stop pedaling, the system starts over.
  • As you pedal, the LED lights will light up one by one and move up.
  • When it reaches the top point, a ticket is issued.
  • The ticket is issued from the hatch under the seat.
  • Please take this ticket to get discounts at the designated spots.

Means of Transport

Taxi

​​​​Taxi service at Istanbul Airport is available 24 hours a day, 7 days a week. Three types of taxis are used for the service, including “E” type black taxis, “D” type blue taxis, and “C” type orange taxis.

Passengers wishing to benefit from taxi services can use the vehicles stationed at their main stop, which is located at the passenger exit doors of the plaza area for domestic and international flights, and vehicles located at the Departures level (2nd floor).

Our taxis, affiliated with Istanbul Airport Taxi Drivers Cooperative, charge according to the metered rate managed by UKOME.

In order to respond to the vehicle demands with larger trunk, more passenger capacity (8+1), larger seat pitch/legroom and similar features compared to the existing taxis, increase service quality and also promote zero emission vehicles, UKOME has developed various Price tariffs for upper segment taxis set in turquoise and black colors. Therefore, turquoise taxi fares are 15% higher than orange taxi fares and black luxury taxi fares are 70% higher than orange taxi fares in UKOME managed tariff.

  • The tariffs listed in the table above are implemented 24 hours a day as both day and night unit ranging and no additional charges can be demanded from the customers, apart from those in the tariff.
  • The full amounts of all bridge tolls, bus terminal exit tolls and toll road tolls will be collected from the customer.
  • Should the passenger request to use the Eurasia Tunnel when crossing the Anatolian and European sides of the city, he/she also pays the tolls of the July 15 Martyrs Bridge or the Fatih Sultan Mehmet Bridge for the return taxi ride to Anatolian side, in addition to the Eurasia Tunnel tolls.

 

HAVAİST

​​​​​​​​Transportation between the airport and the city center is provided via 10 HAVAIST routes. Due to the corona pandemic, the bus frequency is constantly being adjusted to the number of flights and passenger density.

İETT

​Transportation between the airport and the city center is provided by 6 IETT routes. Due to the corona pandemic, the bus frequency is constantly being adjusted to the number of flights and passenger density.

İETT buses operating at our airport are available for wheelchair users.